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FAQs

We encourage our customers to ask questions. Below are some that we get asked most frequently.

 

Where can I purchase your pieces? 
    Our full inventory can always be found here! Our pieces can also be found in small batches at our stockists
         
    Online, we are an approved seller with Chairish, and Etsy. 
    We do attend local events, and pop up shops from time to time. Be sure to subscribe to our newsletter at the bottom of the page to be included on sales, and upcoming special events! 
      
       
    I'm looking for something specific, but you don't seem to have any in stock. What do I do?
      If you're looking for a certain piece to complete your home, please feel free to contact us! We may have it, and haven't yet posted it for sale. Or, we can add what you're looking for to our "wish list", and hopefully be able to come across one for you quickly! 

        
      Do you provide International shipping?
        Currently we only offer international shipping for our pillows. However if you live outside of America, and wish to purchase an item, please contact us and we will be happy to provide you with international shipping options!

        Please note- international buyers will be responsible for all taxes/ import duties. If you are unsure of your countries import duties you may contact us for assistance. 
           
         
        What shipping methods are available?
          We offer and recommend a wide range of shipping methods depending on traveling distance, and size/ weight of each item. Shipping fees are additional to the cost of items, unless other wise stated, or are locally picked up. Shipping options include:
            
          -White Glove Delivery: Includes direct pick up from us by professional movers, packing by them, direct delivery to the buyer, removal of packaging, and in-house installation (some limits do apply, please contact us for further details).
            
          -Grey Hound shipping method: typically the most cost effective manor of shipping large or heavy items. 
             
          -Flat Rate Shipping: Preferred method for smaller to midsize, and light weight items. Includes the option of USPS, Fed Ex, and UPS. Customers usually receive items within 4-10 business days using this method. Insurance, and tracking numbers, are always included! 
             
          -Local Pickup: Local pickups are always welcome by appointment! 
              
              
          How do I track my order?
            Once an item has shipped, you will receive an email with a tracking number that can be used to track your package online.
             
            If you are receiving an item by the white glove delivery method, the service provider will contact you to arrange a date and 4 hour time window for delivery. Tracking numbers are also included using this shipping method! 
                
             
            What is your returns policy?
              We have a 14 Day Return Policy. Which means, if you are not satisfied with your purchase for any reason you have 14 days after the item is delivered to contact us, spilledpaintdeisgnco@gmail.com, to initiate a return. The buyer is responsible for returning the item(s) in the same condition as they were received, as well as all shipping costs. We do strive to describe our items accurately, and encourage any questions to be asked before purchasing! All refunds are given within 1 day of receiving the returned item.